Returns and Refunds


Every order, except for clearance item orders, is specifically made to order and to customers’ specifications. Lead times are 3-18 weeks on average. We do not accept returns. All sales are final.

Please do not send your purchase back to the manufacturer or refuse delivery.

There are certain situations where only partial refunds are granted (if applicable)
This will be handled on a case by case basis and must be approved by ownership of your patio store.

Sale and clearance items are non-refundable.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Items sold "as-is" are not exchangeable. 

Damaged Furniture

If you received furniture that is damaged, send pictures to and a brief description. Someone will get back to you within 48 hours with our decision on how to handle this issue.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

ETA quotes are based upon estimated time. We are not responsible for production delays from the factories.